Privacy Policy

This Privacy Policy explains how Lario Water Taxi ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website and services, in compliance with the EU General Data Protection Regulation (GDPR - Regulation EU 2016/679) and Italian data protection legislation (D.Lgs. 196/2003 as amended by D.Lgs. 101/2018).

1. Data Controller

The Data Controller is:
Lario Water Taxi
Lake Como, Italy
Email: info@lariowatertaxi.com
Website: lariowatertaxi.com

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, surname, email address, phone number
• Booking details: date, time, number of passengers, pickup location, tour preferences, special requests
• Payment information: credit card details (processed securely via Stripe; we do not store your full card number)
• Communication data: messages you send us via contact forms, email, or WhatsApp
• Technical data: IP address, browser type, device information, pages visited, language preference
• Cookie data: as described in our Cookie Policy

3. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contract performance (Art. 6(1)(b) GDPR): processing necessary to fulfill your booking and provide our boat tour services
• Legitimate interest (Art. 6(1)(f) GDPR): improving our services, website security, fraud prevention, and responding to inquiries
• Consent (Art. 6(1)(a) GDPR): marketing communications and non-essential cookies. You may withdraw consent at any time
• Legal obligation (Art. 6(1)(c) GDPR): compliance with Italian tax and accounting regulations

4. How We Use Your Data

Your personal data is used for:

• Processing and managing your bookings
• Sending booking confirmations and trip details
• Processing payments securely
• Responding to your inquiries and providing customer support
• Sending marketing communications (only with your explicit consent)
• Improving our website and services
• Complying with legal and tax obligations

5. Third Party Data Sharing

We may share your data with the following third parties, who act as data processors on our behalf:

• Stripe Inc. - payment processing (USA, EU-US Data Privacy Framework compliant). Stripe Privacy Policy
• Google Analytics - website analytics with IP anonymization enabled. Google Privacy Policy
• Email service provider - for sending transactional and marketing emails

6. Data Retention

We retain your data for the following periods:

• Booking and financial data: 10 years from the transaction date, as required by Italian tax legislation (Art. 2220 Civil Code, DPR 600/1973)
• Marketing data: 2 years from your last interaction, or until you withdraw consent
• Technical/analytics data: 26 months (Google Analytics default)
• Communication records: 2 years from the date of communication

7. Your Rights

Under the GDPR, you have the right to:

• Access - obtain a copy of your personal data
• Rectification - correct inaccurate or incomplete data
• Erasure - request deletion of your data ("right to be forgotten")
• Restriction - limit how we process your data
• Data portability - receive your data in a machine-readable format
• Objection - object to processing based on legitimate interest
• Withdraw consent - at any time, without affecting prior processing

8. Cookies

We use cookies on our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption, secure payment processing via Stripe, access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

For any questions regarding this Privacy Policy or our data practices, please contact us:

Email: info@lariowatertaxi.com
Website: lariowatertaxi.com